Dealership won’t service cars older than 2010??

I tried to go for my routine oil change and I learned when I got there (after they had already taken the car back there and I was waiting in the lobby for 30 min) they no longer service any cars older than 2010. Is this new? Last time I was here they were fine?

Service advisor told me no one knew how to change the oil of a 2007 and they don’t want to risk damaging it. BUT I have 2 active recalls and they can fix those— I feel like fixing a recall could cause more damage than an oil change.

Since when did this happen?? Is it this dealership specifically or across all of them?