Notice: Recent Update and Temporary Workarounds

Dear Users,

We appreciate your continued support and want to inform you about our recent software update. While we aimed to enhance your experience, we recognize that some users may be encountering a couple of issues:

Handwriting: Some users have reported that handwriting may not appear until after a screen refresh. Our team has already started investigating this matter. It might take some time to determine the root cause. We apologize for any annoyance this might have caused you and appreciate your patience. 

Note File Upgrade: We have also identified that certain note files may not upgrade as expected. Our team is validating a potential solution to this issue and we believe it will be implemented once it is verified. If you experience this issue, please submit a log by going to Settings > Feedback and checking the box next to System updates and advise the filename of the affected note. 

If you have already installed the update, please be assured that we are addressing these issues with the highest priority. We recommend refreshing your screen by sliding up on the sidebar as a temporary workaround for the handwriting issue. And our support team is available to assist you with any concerns regarding note file upgrades. 

Thank you for your understanding and patience as we work through these challenges. We are committed to providing you with a seamless experience and will keep you updated on our progress.

With heartfelt appreciation,
Supernote Team