How to deal with this?

The Point at Ridgeline has six chargers that are free to use with reservation using an app. Most residents are pretty good with moving their vehicles when their time is up. However, this ignorant person constantly parks, without a reservation, and has been told numerous times. You can see in the screenshot all they had to do was claim a time slot. There are plenty open. It is frustrating when you expect to come home to a charger and spend 90 minutes getting someone to move. Management says they will call a tow truck, but they also call the resident, or send an email, which gives them the chance to move. There's no consequence to people that break the rules, only to the people that do have a reservation and can't charge. Management has been useless and this has been going on for over a year. Such an easy problem to solve. Short of moving, any recourse here?